Returns & Exchanges
At The Purest Co (SG), we take pride in the quality of our wellness products and want you to be completely satisfied with your purchase. If your order is damaged or incorrect, we offer a hassle-free return and exchange process within 7 days of delivery.
Check Eligibility
Ensure your items are unopened, in their original packaging, and were purchased within the last 7 days to qualify for a return or exchange.
Contact Support
Email our customer care team with your order number and a clear photo of the product issues to initiate your request.
Return Shipping
Once approved, securely pack the items and drop them off at our designated collection point or arrange for a courier pickup as instructed by our team.
Refund Processing
After we receive and inspect your returned items, we will process your refund or send out a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing